General Questions

How do I make a booking?

All you have to do is create an account with all your details and start booking from there!

How many hours should I book?

We recommend a certain amount of hours for each of our services, based on our expertise. Once you choose a service, we’ll show you the number of hours and rates.

Why am I not able to book the date and time I want?

We always try to meet your requests, however if you book on a very short notice, there may be no professionals available.

Do I need to be home for my booking?

It’s up to you – but we do recommend that you be there (at least at first) or communicate your special requests beforehand.

Can I make special requests or add instructions to my booking?

YES – in fact we ask that you give us as much detail in order for us to prepare a personalized service for you.

What happens after I make a booking?

You will receive a confirmation email shortly after you have made your booking online. You will receive a second email with the specific details of your session with the date, time and name of the professional.

Is MATIC a cleaning company?

No, MATIC is a marketplace connecting customers with qualified registered cleaners. MATIC is also obsessed with quality and will support you throughout your homecare experience.

Does MATIC hire cleaners?


How do I file a complaint?

We are easily accessible anytime to hear your feedback- email us at or call us directly at 8009696.

What is the price?

To know more about our pricing, please check our services page