General Questions

How do I make a booking?

All you have to do is create an account with all your details and start booking from there!

How many hours should I book?

We recommend a certain amount of hours for each of our services, based on our expertise. Once you choose a service, we’ll show you the number of hours and rates.

Why am I not able to book the date and time I want?

We always try to meet your requests, however if you book on a very short notice, there may be no professionals available.

Do I need to be home for my booking?

For UAE, it’s up to you – but we do recommend that you be there (at least at first) or communicate your special requests beforehand.  But for KSA, it is mandatory for the client to be at home. We extend our services to family homes only, and are unable to provide the service if a female over 18 years of age is not present during the time of the visit.

Can I make special requests or add instructions to my booking?

YES – in fact we ask that you give us as much detail in order for us to prepare a personalized service for you.

What happens after I make a booking?

You will receive a confirmation email shortly after you have made your booking online. You will receive a second email with the specific details of your session with the date, time and name of the professional.

Is MATIC a cleaning company?

No, MATIC is a marketplace connecting customers with qualified registered cleaners. MATIC is also obsessed with quality and will support you throughout your homecare experience.

Does MATIC hire cleaners?

No.

How do I file a complaint?

We are easily accessible anytime to hear your feedback- email us at care@maticservices.comervices.com or call us directly at 8009696.

What is the price?

To know more about our pricing, please check our services page

Do you provide cleaning tools?

Currently we provide Cleaning Materials for UAE based Clients only. KSA, Qatar, Lebanon and Bahrain based clients need to have their own Cleaning Materials at home if required.