These Terms and Conditions (“Terms”) alongside with the Privacy Policy and Refund Policy form collectively the “Agreement” between Matic (referred to herein as “Matic”) and any individual above the age of 18 within any country of operation referred to as “Client”.

These Terms include:

• Your agreement to cancellation charges amounting to 100% of the full visit amount will apply for visits getting canceled or rescheduled within 24 hours of the visit start time
• Your agreement to the Service Provider arriving one hour before or one hour later to the visit start time
• Your agreement to having an adult female present throughout the presence of the Service Provider at the Client’s house
• Your agreement to incur the full visit amount in case the Service Provider waited for 10 minutes on arrival and the Client did not show up
• Order means the booking process by which You agree to purchase any Service. Orders are completed via one of the Services-interface.
• Services means services including purchase of housekeeping services, babysitting services
• Housekeeping Services means the purchase of housekeeping and cleaning services from our Cleaning Partners
• Beauty Services means the purchase of beauty services from our Beauty Services partners

Matic may amend the Terms related to the Services from time to time. Amendment’s will be effective upon Matic’s posting of such updates Terms. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.

Maticservices.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.

A Client is defined as a person who has booked, undergone a booking and/or completed an Order via one of the Services-interface: Matic App, Matic Website, chat, phone calls, Social Media, and other channels.

Acceptance

Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Matic. These Terms and Conditions supersede all other terms and conditions, oral or written, and all other communications between the parties suggesting additional or different terms.

Delivery

Time is of essence with respect to the delivery and the performance of the “Services”. By completing a booking You agree to the “Arrival Window” one hour prior to or after the visit start time for starting all Services. The visit duration begins upon arrival of the Service Provider. Upon arrival to the Client’s address a call will be prompted to notify the Client of arrival, in case the Client does not answer within 10 minutes, the visit will be considered as canceled and cancellation charges will apply. For information on cancellation charges, kindly refer to the “Cancellation” section below.

Serving Family Homes

By completing a booking you agree that an adult female (older than 18 years) will be present throughout the Housekeeping Services are being completed. An adult male cannot be alone at home with the Service Provider. In case, no female is present at the house, cancellation charges will apply. For information on cancellation charges, kindly refer to the “Cancellation” section below.

Payment

One-time bookings, recurring bookings and packages are pre-paid; your booking will only be confirmed upon receiving the payment prior to the visit. The Client hereby authorizes Matic to charge the card on the profile of the Client. While we will use commercially reasonable efforts to ensure the security of all cards and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold us harmless for any damages that may result therefrom. You will be liable for all transaction taxes on the Service(s) provided.

Cancellation

When a visit is canceled within 24 hours of the visit start time, cancellation fees will apply amounting to 100% of the visit amount including taxes. If a visit is canceled before 24 hours of the visit start time, no cancellation fees will be incurred.

Rescheduling

If you reschedule your visit within 24 hours of the visit start time, cancellation charges will apply. Rescheduling before 24 hours of the visit start time will not incur charges.

Wrong Address

If you book a visit on a wrong address (created a wrong address, booked on a wrong location), and the Service is delivered to that location, the visit will be considered executed and you will be charged the full visit amount.

Theft

In the unfortunate event of a theft case, Matic is not responsible or held liable in case of theft. Matic will ensure to communicate all the details of the Service Provider to the Client and urges the Client to report the case to the authorities. In the unfortunate case of theft, Matic will compensate the Client with the equivalent visit amount up to a 4 hour visit price.

Damage

In case of damage to the Client’s belongings, the Client is asked to contact Matic’s customer support via chat or call within 24 hours of occurrence with a proof of damage to investigate the issue. In the unfortunate case of damage, Matic will compensate the Client with the equivalent visit amount up to a 4 hour visit price. Matic is not held liable for any damage.

Credit Back

In case of prepaid packages cancellations, the remaining visits amount will be credited back to your Matic balance to be redeemed later. For information on refunds, kindly refer to the “Refunds” section below.

Refunds

Refunds will be made through the Original Mode of Payment.

Termination by Matic

Matic may terminate this Agreement or suspend you from using Matic at any time if you might have been engaging in inappropriate and/or offensive behavior. Except in the event that we terminate or suspend your right to use Matic due to any prohibited conduct, we will refund in full any payments for Services that have not been performed or completed. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Additional Charges

In case You were late for more than 10 minutes after the Babysitting Services are executed, You will be charged for an additional hour. In case of additional spare parts requirements or additional Services during Maintenance Services, You will be asked to top-up Your wallet to proceed with execution of the Services

Specialized Skills

The Service Providers will only perform tasks that are related to their skillset. A cleaning worker will not babysit a child and a babysitter will not do cleaning chores. The Babysitting Services is only provided at home, the babysitter will not go outside of the house with the family.

Denial of Service

Matic reserves the right to refuse service or cancel a visit for clients who have been blacklisted due to abusive practices or any other behavior deemed inappropriate by Matic.

Cleaning Services

The cleaning services provided include a range of activities such as making beds, changing bed sheets, arranging clothes, dusting, sweeping, mopping, vacuuming, washing dishes, cleaning ovens, wiping countertops, emptying trash, cleaning door handles, light fixtures, windows, kitchen appliances, toilets, sinks, bathtubs, and showers. However, the services exclude activities like ironing, washing cars, cleaning outside the house during morning shifts, doing laundry, climbing on high ladders, taking care of infants or elderly, cleaning a house other than the one booked, grocery shopping, taking out garbage, uninstalling windows, and cleaning high or outside windows. Note: Ironing is allowed only under supervision, and Matic is not responsible for any damage that occurs during ironing.

Bookings via Tamara

Bookings done through Tamara cannot be canceled fully; visits need to be rescheduled and catered to.